• All items submitted for cleaning, processing, or repair shall be referred to as “Articles”.
• This agreement is strictly between Wash&Wow and the Customer.
• Use of our services confirms your acceptance of these Terms & Conditions.

• All garments and fabrics are handled with utmost care. However, due to fabric condition, hidden defects, or prior damage, there may be risks such as colour fading, shrinkage, or damage. Such items are processed at the customer’s risk.
• We strive to maintain high-quality washing, drying, and finishing standards but do not guarantee specific results in all cases.
• Wash&Wow may not follow manufacturer care labels strictly and is not liable for items marked “hand wash only” or “dry clean only.”
• Delicate or special-care garments are accepted without guarantee of outcome.
• Stain removal is attempted but not guaranteed.
• We are not responsible for colour bleeding or fabric reactions during cleaning.
• Wash&Wow operates under a “No Claim” policy, where all articles are accepted at the customer’s own risk. While we take utmost care in handling every item, we shall not be held liable for any damage that may occur due to the article’s inability to withstand standard washing or dry-cleaning processes.
• Additionally, we are not responsible for any damage resulting from the natural wear and tear, ageing, or poor quality of fabric. Customers are advised to evaluate the condition of their garments before submitting them for service.

• Customers must check all pockets and remove valuables before handing over items.
• Wash&Wow is not liable for loss or damage of personal belongings such as cash, jewelry, or accessories left inside garments.
• Customers should inspect items at the time of delivery and report any issues immediately.

• Items not collected within 30 days may attract storage charges.
• After 90 days, unclaimed items may be disposed of or sold to recover dues without further notice.

• In case of proven loss or damage, compensation (if applicable) will be limited to a maximum of three times the service charge of the article.
• Compensation will be provided in service credits only and not in cash.
• Original bills or proof may be required for claims.

• Wash&Wow provides a 7-day service warranty from the date of delivery for quality-related issues.
• Claims will only be considered if the item has not been used after delivery.

• Delays may occur due to operational or external factors.
• Wash&Wow is not liable for delays or losses caused by events beyond control (e.g., natural disasters, strikes, fire, etc.).

By using our services, you agree to receive updates and notifications via:

• Calls
• SMS
• WhatsApp
• Email
• App notifications

You can opt out of promotional communication by contacting customer support.

• Prices are subject to applicable taxes.
• Express delivery may be charged at a higher rate.
• Payment must be completed upon delivery unless otherwise specified.
• Digital invoices will be shared via email or app.

• Prepaid plans are non-refundable and non-transferable.
• Benefits may be used across available service locations.
• Cashback or promotional credits will be issued as service credits only.

• Orders can be cancelled before pickup without charges.
• Cancellation requests after pickup must be made within a limited time window.
• Once processing has started, cancellation is not allowed.
• Any eligible refund will be processed as per company policy.

• Coupons must be applied at the time of order placement.
• Discounts cannot be combined unless specified.
• Offers are subject to change without prior notice.

Wash&Wow respects your privacy and does not sell your personal data. Information is only used to provide services and improve user experience, as outlined in our Privacy Policy.

Our platform may contain links to external websites. Wash&Wow is not responsible for their content or privacy practices.

All content on the Wash&Wow platform, including text, design, logos, and images, is the property of the Company. Unauthorized use, reproduction, or distribution is strictly prohibited.

Users must not:

• Misrepresent identity
• Engage in fraudulent activity
• Misuse the platform

Violation may result in legal action.

Wash&Wow reserves the right to modify these Terms & Conditions at any time. Updates will be posted on the platform. Continued use indicates acceptance.

All disputes shall be subject to the jurisdiction of courts located in Shamli, Uttar Pradesh.

For any queries or complaints: