Our website is primarily informational and does not directly process service orders.

All service bookings, order management, and user interactions are handled through our mobile application.

This Privacy Policy therefore applies mainly to data collected via our App.

aPersonal Information

When you use our App, we may collect:

• Full Name
• Phone Number
• Email Address
• Pickup & Delivery Address
• Account login details

bOrder & Service Data

• Laundry preferences
• Service types (washing, dry cleaning, ironing)
• Order history
• Special instructions

cDevice & Technical Information

• Device type and OS
• IP address
• App usage data
• Crash logs and performance data

dPayment Information

Payments are processed via secure third-party payment gateways. We do not store your full card or banking details.

We use your data to:

• Enable pickup and delivery services
• Process and manage orders
• Provide real-time updates and notifications
• Improve app performance and user experience
• Offer customer support
• Prevent fraud and misuse

We may share your data with:

• Delivery personnel and logistics partners
• Laundry processing partners
• Payment gateway providers
• Technology service providers

Depending on features used, our App may request:

• Location access

  For pickup and delivery accuracy.

• Phone access

  For account verification.

• Notifications

  For order updates.

You can control these permissions through your device settings.

Our website may use cookies for:

• Basic analytics
• Improving user experience

However, no major personal data collection occurs on the website itself.

We implement reasonable security practices, including:

• HTTPS encryption
• Secure backend infrastructure
• Restricted access to user data

Despite this, no digital system is completely secure.

We retain your data:

• As long as your account is active
• As needed to provide services
• As required by applicable laws

You have the right to:

• Access your data
• Request corrections
• Delete your account
• Opt-out of promotional communication

Contact: support@washandwow.in

Our App may integrate with third-party services such as:

• Payment gateways
• Analytics tools

These services have their own privacy policies.

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

We may update this Privacy Policy periodically. Updates will be reflected with a revised "Last Updated" date.

By using our App or Website, you agree to this Privacy Policy.