As a company, we genuinely value and respect the privacy of the information you share with us and are committed to protecting it responsibly. To maintain complete transparency, we aim to clearly explain how we collect and use your data throughout our platform. This Privacy Policy applies to Wash&Wow, an online laundry and cleaning service platform operated by our company. We encourage you to review this policy carefully to understand our data collection, usage, and sharing practices. By accessing or using our website or mobile application, you acknowledge and agree to the terms of this Privacy Policy and consent to our data handling practices.

Kindly Take Note

This Privacy Policy may be updated or modified at any time without prior notice. We recommend that you regularly review this page to stay informed about any changes. By accessing or using our website, you agree to comply with the terms outlined in this Privacy Policy. If you do not agree with any part of these terms, you should discontinue use of our website immediately. Your continued use of the platform signifies your explicit consent to the collection, use, and disclosure of your personal information as described in this policy. This Privacy Policy forms an integral part of and should be read along with our Terms of Use.

When you access or use the Wash&Wow website or mobile application, we may collect certain information that can be personal in nature and may be updated by you from time to time. This data is collected to ensure a smooth, secure, and personalized experience tailored to your specific needs. Our platform is designed in a way that allows users to browse basic features without sharing personal information. However, once you voluntarily provide your details, you are identifiable to us. We only collect information that is necessary to deliver efficient and high-quality services. You always have the choice to withhold information by not using specific features or services. To improve our offerings, we may analyse user activity such as browsing behaviour, service preferences, and purchase patterns. This helps us better understand user interests, enhance service quality, and ensure platform safety. The data collected may include referring URLs, exit URLs, browser details, device information, and IP address.

Cookies & Tracking Technologies

Wash&Wow uses cookies and similar technologies to enhance user experience, monitor website performance, and improve service delivery. Cookies are small data files stored on your device that help us remember preferences and optimize functionality. Certain features of our platform may only work with cookies enabled. These cookies may also reduce the need to repeatedly enter login credentials during a session and help us deliver content relevant to your interests. Most cookies used are session-based and are automatically deleted once you close your browser.

You can choose to disable cookies through your browser settings; however, doing so may limit access to certain features and functionalities of the platform. Please note that third-party services integrated into our platform may also use cookies or similar technologies. We do not control these third-party cookies.

Transaction & Payment Information

When you place an order or complete a transaction through the Wash&Wow platform, we collect only the necessary details required to process and fulfil your request. This may include your billing and delivery address, order details, service preferences, and payment-related information. Payment details such as credit/debit card information are processed securely through authorized third-party payment gateways. We may also collect limited transaction-related data such as payment confirmations or tracking details for alternative payment methods, where applicable. All such information is used strictly for payment processing, order fulfilment, maintaining transaction records, and ensuring a smooth and reliable service experience.

User-Generated Content & Communication

If you choose to:

• Submit feedback
• Post reviews
• Send emails or messages
• Contact customer support

We may store and use this information to:

• Resolve disputes
• Improve customer service
• Address technical issues

Additionally, we may retain communication records for legal and operational purposes.

Account Registration Data

When you create an account with Wash&Wow, we collect personally identifiable information such as:

• Name
• Email address
• Phone number

While some sections of our platform can be accessed without registration, certain services (such as placing orders) may require account creation. We may use your contact details to send you relevant service updates, offers, and recommendations based on your preferences and past activity. You can opt out of promotional communications at any time.

Wash&Wow uses your personal information primarily to deliver the services you request in a smooth and efficient manner. This includes processing orders, managing transactions, providing customer support, and ensuring a safe and reliable user experience. Where your information is used for marketing or promotional purposes, you will always have the option to opt out of such communications. We may use your data to resolve disputes, troubleshoot technical issues, collect payments, enforce our terms, and protect our platform from fraud, unauthorized activities, or security threats. Additionally, your information helps us inform you about relevant offers, services, and updates, both online and offline, while also allowing us to personalize your experience.

Data Analysis & Improvement

To continuously enhance our services, we analyze user behavior, preferences, and interaction patterns on our platform. This may include studying demographic and profile-related data to better understand customer needs and improve service quality. We may use your IP address and device-related information to:

• Diagnose server or technical issues
• Manage and optimize platform performance
• Understand general user demographics

Surveys & Feedback

From time to time, we may invite you to participate in optional surveys or feedback forms. These may request details such as contact information or general demographic data (for example, location, age group, or preferences). This information is used solely to improve our services and provide more relevant content tailored to your interests. Participation in such surveys is completely voluntary.

Cookies

Cookies are small data files stored on your device that help us enhance your browsing experience. Wash&Wow uses both temporary (session-based) and persistent cookies to improve functionality, remember user preferences, and optimize platform performance. These cookies do not store personally identifiable information. They are used only to enable smoother navigation, faster access, and a more personalized experience. You can choose to disable cookies through your browser settings; however, some features of the platform may not function properly as a result.

Wash&Wow does not sell your personal information to third parties for marketing purposes. However, we may share limited data in specific situations to ensure secure, efficient, and uninterrupted service delivery.

With Affiliates & Group Entities

We may share your information with our affiliated companies or business partners to:

• Detect and prevent fraud, identity theft, or misuse of services
• Identify linked or duplicate accounts
• Provide integrated or co-branded services requested by you

Such entities are permitted to use your information only for operational and service-related purposes and are not allowed to send marketing communications without your explicit consent.

Legal & Regulatory Requirements

We may disclose your personal information when required by applicable laws or when we believe such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Use or Privacy Policy
• Respond to claims related to violation of third-party rights
• Protect the safety, rights, and property of our users, business, or the public ________________________________________

Business Transfers & Restructuring

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the new entity. In such cases, the receiving entity will be obligated to handle your data in accordance with this Privacy Policy and applicable laws.

The Wash&Wow website or mobile application may contain links to third-party websites or external platforms for your convenience. Please note that these websites may have their own privacy policies and may collect personal information independently. Wash&Wow does not control and is not responsible for the content, security, or privacy practices of such third-party websites. We recommend that you review the privacy policies of any external sites you visit before sharing your personal information.

Wash&Wow implements robust security practices to safeguard your personal information against unauthorized access, loss, misuse, or alteration. We use secure servers and industry-standard protocols to ensure that your data remains protected, especially when you access or update your account details. Once your information is stored within our systems, it is protected through strict internal security controls and access restrictions. We continuously review and enhance our security measures to maintain the integrity and confidentiality of your data.

Wash&Wow may partner with third-party advertising providers to display relevant advertisements on our website or mobile application. These advertising partners may use non-personal information related to your visits, such as browsing behavior or interaction data, to show ads that are more relevant to your interests. Please note that this information does not include personally identifiable details such as your name, email address, phone number, or physical address. The purpose of such data usage is to enhance your experience by presenting more relevant and useful advertisements.

By accessing or using the Wash&Wow website or mobile application, and by providing your personal information, you agree to the collection, use, and processing of your data in accordance with this Privacy Policy. This includes your consent to share your information as outlined in this policy for service-related purposes. In case we update or modify this Privacy Policy, the revised version will be published on this page to keep you informed about what information we collect, how it is used, and under what circumstances it may be disclosed. Your continued use of our platform after such updates will be considered as your acceptance of the revised terms. By using our services, you also agree to receive communications from Wash&Wow through various channels, including but not limited to SMS, WhatsApp, email, push notifications, calls, or other digital communication methods, for service updates, notifications, and promotional purposes.

In compliance with the provisions of the Information Technology Act, 2000 and applicable rules, Wash&Wow has appointed a Grievance Officer to address any concerns or complaints related to privacy, data usage, or platform services. The details of the Grievance Officer are provided below: Mr. XXXXXXXX 123, Mullapur Road,

Thana Bhawan,

Shamli, Uttar Pradesh, 247777

• Ph. 123456789
• support@washandwow.in
• Time: Mon to Sat (10:00 to 17:00)